Disability Equality & Customer Care Training with Attitude is Everything

15th September at 1pm

This is a FREE training course for JPN members ran by Attitude is Everything, an inspiring disability-led charity that has dedicated the last 15 years to improving deaf and disabled people’s access to live music.

Members: you can find the access code in your inbox. If you can’t find it please email Joe at comms@jazzpromotionnetwork.org.uk

Not already a member? Sign up here to gain access to this training course.

Disability Equality Training

This three-hour course will give you an introduction to disability equality and the key concepts that you need to know to provide an accessible service for your audiences.

Attitude is Everything’s Disability Equality and Customer Service Training is designed specifically for the events industry and will be tailored to the individual needs of JPN members. The charity trains an average of 500 people a year from venues, festivals, theatres, arts centres, exhibitions providers, museums and local authorities.

This will be the last Disability and Equality Training (DET) session we will be running so if you haven’t already attended be sure not to miss out. Attitude is Everything will be delivering two additional modules on relaxed performances and accessible communications on the 22nd September. You will need to have completed this session or a previous DET course to attend these.

This training covers the key concepts of accessibility

• Disability and the UK today

• The Equality Act

• Social Model of Disability

• Case Studies

• Language and Terminology

“One of the most important customer training courses you will ever experience, challenging your own preconceptions and delivering key messages that will be a real game-changer for you and your organisation.”

DF Concerts and Events

Relaxed Performances Training

This module has been designed by Attitude is Everything in collaboration with Touretteshero.

Relaxed performances offer a warm welcome to people who find it difficult to follow the usual conventions of gig or concert behaviour. This can include people with learning disabilities, movement disorders, Autistic Spectrum Disorder, other neurological conditions, those with young children or babies and people with Tourettes syndrome.

We’ll look at: 

• What do the marketing team need to know and how to market? 

• Policy and operation requirements and implications. 

• How can or if the performance needs to be adapted and what needs to be thought about. 

• What your customer-facing teams need to know. 

Accessible Communication Training

The number of deaf and disabled people attending live music at venues and festivals that Attitude is Everything work with grew up by 26% between 2015 and 2016 and the economic impact of ticket sales to disabled customers was worth an estimated £7.5 million.

This is great news for promoters.  However, in order to increase the number of Deaf and disabled customers at your event, it is important to market your event in an accessible manner. Our “Accessible Marketing” bolt-on is aimed at anyone involved in the promoting and advertising of live music. 

We’ll look at: 

• What makes marketing materials accessible 

• Web and social media 

• Print copy 

• Marketing to impairment-specific groups 

• Sensory stories and creative approaches

We hope to see you there!

This session will last 3 hours including breaks and will start at 1pm. In order to join you will need to download Zoom video conferencing software. Links will be available soon.

Please be aware that we will need to pass your information on to Attitude is Everything in order to facilitate this session. Your information will be kept until the end of the session. If you have any questions about how your data will be used, please contact comms@jazzpromotionnetwork.org.uk.